May 11, 2022
In General Forum
An Agile transformation process has a lot to do with Phone number list cultural transformation, and therefore it is very important to communicate to the employee why the process is being carried out and provide the organization with the necessary mechanisms to accompany this change. It is essential to have constant feedback from the employee and towards the employee to improve development. How to apply Agile methodology ? New Telefonica Way Telefónica is another of the large companies that is in the process of transformation. Already in 2015 it began to Phone number list develop an agile methodology to reduce hierarchies and bureaucracies and for the different teams to work more quickly. In the words of Ruth Ortiz , Leader of people disciplines and former leader of the Employee Experience Tribe of Telefónica, "working in new ways that are totally different from the traditional ones allows us to add value more quickly to the customer and adapt more quickly to an environment which is very changeable”. How to apply Agile methodology “Agility is much more than methodology. It is a holistic system» For Ortiz, in an Agile escalation process, a general change of mindset is essential to capture growth opportunities. “Agility is much more than methodology. It is a holistic system. Methodologies and reference frameworks are the Phone number list initial step when agile methodologies are developed, but we realized that we have to change our mindset and create a much more flexible ecosystem”, said the expert. The ultimate goal , he continued, "is none other than to ensure that people are in a continuous improvement process and develop a constant capacity for growth, with more diverse teams Phone number list with different profiles." At Telefónica, new collaborative tools have been developed, offices and spaces have been redesigned and labor flexibility policies and a new people management model have been incorporated Some of the actions that have been carried out at Telefónica are the development of an ecosystem that facilitates the expansion of new ways of working, new collaborative tools, a redesign of offices and spaces, or creating a community of experiences and incorporate labor flexibility policies, in addition to developing a new people management model. As in the case of BBVA, Ortiz assured that the results show reductions in time to market, a reduction in costs, an increase in customer satisfaction, an increase in income, and an Phone number list increase in employee satisfaction. "And it's the first time that increased revenue, increased customer satisfaction, and increased employee satisfaction have happened at the same time," he said. 9 lessons learned from Telefónica's Agile transformation process In conclusion, the Leader of the multinational's people disciplines presented some of the main lessons learned from this process: Mindset change: Do agile to be agile. There is no magic formula, you have to build an agile for Phone number list each company. Listen and learn from those who are moving forward. Co-Create the first steps with pioneers and agents of change. Communicate Experience and present success stories. Combine strategies: bottom-up / top-down Constant measurement. In agile everything is measured Ensure the best Agile Roles and detect the best people in this type of role. The accompaniment of the old management is key.