Jun 18, 2022
In General Forum
When receiving calls at our switchboard, we must ensure that customers are attended to as quickly as possible. However, we often find that for some reason (like all our agents are busy) we can't attend to it right away, so the consumer has to wait Buy email database. It is important, therefore, to set up a waiting queue (as we will tell you, if possible with music on hold), since with it we can gain a few seconds of advantage so that the agents are free and we can answer the call held on hold. But what is correct? Keep the client silent during that time? Well, if what we want is to get it to hang, this would be the most appropriate. The other option is to include background music that allows the person on the other end of the phone to have a pleasant wait and makes the waiting time feel shorter and even more pleasant Buy email database. Reading this, you have Buy email database probably noticed that it is important to have a musical theme in your telephone system, but it is also essential to know what type of background music to implement and how to do it. We tell you everything in this post. How to choose the right music on hold? When we listen to songs at home we know which one we want at that particular moment and which one we like or dislike. If we're under stress, we might choose a ballad or something classic, but it's highly unlikely that we'll end up listening to Nirvana. With ringback tones, unfortunately, the same is not true, and it is not so easy to determine which one is the most suitable for each client Buy email database. It is important to know that what you like or what you think is appropriate, for others it is not, and although it is difficult to always get it right, we can follow certain guidelines and tips to ensure that the user does not get frustrated or regret having called you. . Music-hold-calls Always think about what you would like to hear while you are being attended to Music has very powerful effects on the body Buy email database. Numerous scientific articles have shown over time that what we listen to affects the chemistry of the brain and our emotions, if we consider that it "holds the key" to the chemical substances in our body. For example, if we listen to a happy melody, it is very likely that our mood will change, and even if the day does not improve much, we feel a little better. The music on hold that you choose for your switchboard will not only improve the customer experience with your service, but also will not exhaust their patience and will change the attitude they may have when they are attended to. If you think from the user's point of view what they would listen to at that moment, you will probably find a clue about which song to choose to set up your queue Buy email database.